Shipping & Returns

Shipping Policy

Order processing and shipments may be delayed due to the pandemic. We appreciate your patience.

Standard shipping and handling of US orders is $8.00 per order. Please note that home décor items as well as items that are part of our Design on a Dime benefit are not eligible for flat-rate shipping or any shipping promotions.

We offer free shipping on orders of $200 or more for destinations within the United States. Free shipping will not apply to orders that include home décor and DOAD items.

Orders will be processed and shipped within 2 to 3 business days. Please allow up to 10 business days for your order to be delivered.

Housing Works ships all orders via USPS. Housing Works ships to all 50 states in the USA as well as international shipping to the following countries: Australia, Brazil, Canada, Finland, France, Germany, Greece, Ireland, Italy, Mexico, Netherlands, Spain, Sweden, and the UK.

Multiple orders cannot be combined for shipment. All items shipped together must have the same order number.

If you have any shipping questions or require special shipping, please email us at eShop@housingworks.org

Customer Service Hours: Mon.-Fri. 9am-12pm | 1pm-4pm Eastern Time.

Return Policy

If you are not fully satisfied with your purchase, you will have 30 days from its arrival to return the item. Please sign into your account and select the order you wish to return and click the return items link. If you are returning an US order, we will provide you with a return shipping label. The cost of international returns must be covered by the customer. If you do not have an account, you can also email eShop@housingworks.org with your order number, name, and the reason for the return. Once we receive your returned item, we will process your refund to the original payment method for the item contingent upon it being returned in saleable condition. Shipping and handling fees will not be refunded. Housing Works cannot be responsible for items lost in shipping.

Items marked FINAL SALE, as well as swimwear and undergarments are not returnable.

Please mail all returned items to the following address.

eShop Returns Department
Housing Works Warehouse
48 - 25 33rd Street
Long Island City, NY 11101

Shipping may be delayed due to COVID-19. We will process your refund within 5 days of receipt at our warehouse.

Please note that most donated products are gently used, unless otherwise noted as new. Items listed on our website have been inspected for flaws and damage. Common or minute signs of gentle use may not be included in the descriptions but will be reflected in the listed condition of the item. Items are not officially appraised, certified, or authenticated. Our vintage and authenticity commentary is accurate to the best of our knowledge, but we cannot guarantee that it is 100% factual. If you think an item has been grossly misrepresented, please call us at 347-226-7870. Our Customer Service hours are Mon.-Fri. 9am-12pm | 1pm-4pm Eastern Time.