What safety measures are being taken in light of COVID-19?

Housing Works cares about the safety of our customers and staff.  As part of our new COVID-19 safety protocol, all donations of clothing and soft goods will be quarantined for 72 hours before processing and jewelry will be disinfected.  In addition, all employees receive pandemic response training on new safety protocols and are required to wear a mask and gloves at all times while at work.   

Shipping delays may be experienced during this time.   

Where do the products being sold come from?  

Housing Works relies on the generous donations from both individual and corporate donors.  Most donated products are gently used, unless otherwise noted as new.  Items listed on our website have been inspected for noticeable flaws and damage.  Common or minute signs of gentle use will not be included in the description; but will be reflected in the listed condition of the item Items are not officially appraised, certified, or authenticated.  Our vintage and authenticity commentary is accurate to the best of our knowledge, but we cannot guarantee that it is 100% factual.  All measurements are approximate. 

Why can’t I find an item I saw earlier?   Why don’t you have this item in my size?   

All items are donated and therefore most are one of a kind, but please check back frequently as we post items daily and you will find similar items for purchase.   

How is sales tax calculated? 

Tax laws require Housing Works to charge sales tax in states where we have operations.   

How do I track my order? 

Once your item is shipped, you will be emailed tracking information for your order.  You will be able to track your shipment and its expected delivery date.   

May I pay using my Housing Works gift card? 

Gift cards are only redeemable at one of our 10 Housing Works Thrift Shops.  We cannot accept gift card payments for online purchases at this time.  Here is list of our NYC locations and hours of operation.   

Can I order online and pick up in store? 

No, all orders will be shipped via USPS